OUR TEAM

Agents

Elissa Simone-Howe has been a third- generation licensed insurance agent for the family business for many years. She is now Vice-President and co-owner of Danielson Insurance Agency and Simone Insurance. She was born and raised in the Iron Mountain area. Elissa has a passion for customer service and looks forward to helping you with all your insurance needs. elissa@simoneins.com Sheela Gustafson has been in the insurance industry for 23 years. She has been a Property & Casualty licensed agent since 2008. She was born in India and was adopted in 1989 at age 13 by the Butryn family from Schaffer, MI. She and her husband like to travel. She enjoys spending time with family and friends. Sheela is looking forward to working with you. sheela@simoneins.com Keith Henson has made the insurance industry his home for the past 9 years. Claims pulled him in and then he transferred to personal lines in 2014. Keith was born in Allegan MI, and moved to Iron Mountain in 2020. Keith and his wife enjoy spending time outdoors kayaking, hiking, and camping with their twin 6-year old sons and the newest addition, their first daughter. Keith looks forward to protecting you and your family and servicing your insurance needs. keith@simoneins.com.

Administration

Lori Williams has almost 18 years of experience in the insurance industry, 10 of which were as a Claims Adjuster. She also has 20+ years of customer service experience. She was born in Prescott, AZ and then raised in Chicago, IL. She moved to the U.P. in 2007 and now lives in Kingsford. She supports the agents with many administrative tasks, including answering phones and processing customer payments. Lori looks forward to a long career in the exciting insurance industry. lori@simoneins.com Michelle Lassila has 10 years of customer service experience. She lives in Niagara, WI. But was born and raised in the U.P. She supports the agents with many administrative tasks, including answering phones, handling incoming/outgoing mail, processing customer payments and helping wherever is needed. She enjoys anything outdoors and traveling to see her favorite music concerts. Michelle is ready to serve you and looks forward to a long career supporting the Simone team. michelle@simoneins.com