118 N Stephenson Ave,
Iron Mountain, MI 49801
Phone: 906-774-2066
Fax: 906-774-0198
Hours: M-F 8:30 AM-5:00 PM
OUR TEAM
Agents
Elissa Simone-Howe has been a third-generation licensed insurance agent for the family business for many
years. She is now Vice-President and co-owner of Danielson Insurance Agency and Simone Insurance. She was
born and raised in the Iron Mountain area. Elissa has a passion for customer service and looks forward to
helping you with all your insurance needs. elissa@simoneins.com
Sheela Gustafson has been in the insurance industry for 23 years. She has been a Property & Casualty licensed
agent since 2008. She was born in India and was adopted in 1989 at age 13 by the Butryn family from Schaffer,
MI. She and her husband like to travel. She enjoys spending time with family and friends. Sheela is looking
forward to working with you. sheela@simoneins.com
Lori Williams became a Property & Casual licensed agent in 2023. She is a Commercial Lines Account Manager
and Claims Manager. Lori has over 18 years of experience in the insurance industry, 10 of which were as a
Claims Adjuster. She also has over 20 years of customer service experience. She was born in Prescott, AZ and
then raised in Chicago, IL. She moved to the U.P. in 2007 and now lives in Kingsford. She also helps with
other tasks, including answering phones and processing customer payments. Lori looks forward to a long
career in the exciting insurance industry. lori@simoneins.com
Administration
Terri Bartels is our Customer Service Representative. Terri grew up in Norway, MI. She is married with two step-children
and four grandchildren. Terri has been in customer service for 35 years. She answers phones, processes payments and
supports the office with many other tasks. Terri enjoys spending time with friends and family in her free time. Terri looks
forward to meeting you. terri@simoneins.com
Rebecca Chartier is one of our Personal Lines Account Managers. She graduated from Northern Michigan University with a
bachelors in business management, has her 6, 63, and 65 investment securities licenses and life insurance license. Rebecca has
over 16 years of banking and customer service experience. Rebecca moved to Norway in 2014 and fell in love with the area,
before that she grew up in Wisconsin and was born in California. She has a teddy bear dog named Kevin, loves to side-by-
side, go on adventures, DIY to make things look beautiful, and spend time with her loved ones. Rebecca looks forward to
providing you exceptional customer service for any personal insurance needs you may have. rebecca@simoneins.com
As an independent insurance agency we don’t work for
the insurance company, WE WORK FOR YOU!
Your Michigan/Wisconsin Three-Generation
Independent Insurance Agency
A DIVISION OF DANIELSON INSURANCE